Privacy Policy
Colt Canada Corporation respects your privacy and is committed to handling personal information responsibly.
This policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or enquire about our products, services, training or employment opportunities.
Who we are
Colt Canada Corporation is a Canadian company based in Kitchener, Ontario. In this policy, “Colt Canada”, “we”, “us” and “our” refer to Colt Canada Corporation.
We are responsible for the personal information under our control. We handle that information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. Additional protections may apply depending on your location and the nature of our interactions with you.
Information we collect
We collect personal information relevant to our interactions with you. This may include:
- Your name, email address, telephone number, organisation and professional role.
- Your enquiry type, message and any information you provide when contacting us.
- Correspondence relating to our products, services, training or business relationships.
- Information you provide in connection with an employment enquiry or application.
When you visit our website, technical information may also be recorded, including your IP address, browser and device details, pages requested, access times and security events. This information supports website operation, troubleshooting and protection against misuse.
Most information is collected directly from you or through your use of the website. We may also receive relevant business contact information from your organisation or an authorised representative.
Please provide only information relevant to your enquiry. Do not submit sensitive personal documents or confidential operational information through the website contact form.
How we use your information
We use personal information to respond to enquiries, provide requested information and manage related communications.
We may also use it to administer business relationships, respond to training or employment enquiries, operate and protect our website, prevent fraud or misuse, and meet legal or regulatory obligations.
If a training registration, recruitment process or other service requires additional personal information, we will explain the relevant requirements when requesting it.
Where we send promotional communications, we will do so in accordance with applicable law. You can ask us to stop these communications at any time using the contact details below or the unsubscribe instructions provided in the message.
Consent and other legal grounds
Where consent is required, we seek consent appropriate to the information and the purpose for which it will be used. In some circumstances, applicable law permits or requires us to handle information without consent.
You may withdraw consent by contacting us, subject to legal or contractual restrictions. We will explain any consequences, such as being unable to continue responding to a request. Withdrawal does not affect processing lawfully carried out before that point.
Where UK or European data protection law applies, our legal grounds may include:
- Our legitimate interests in responding to professional enquiries, managing business relationships and securing our website, where these interests are not overridden by your rights.
- Taking steps at your request before entering into a contract with you, or performing that contract.
- Meeting a legal obligation.
- Your consent, where required, including for relevant optional technologies or communications.
Simply visiting our website does not constitute consent to optional tracking or marketing.
Cookies and similar technologies
Our website may use cookies and similar technologies to support its operation, security and functionality. Technical server logs may also be used to deliver pages and investigate faults or security incidents.
Further information about the technologies used and available choices is provided in our Cookie Policy.
Where optional technologies require consent, we will request it before activating them and provide a way to change or withdraw your choice.
Sharing personal information
Access to personal information is limited to people and organisations that need it for the purposes described in this policy.
We may share relevant information with service providers supporting our website, hosting, information technology, communications and business administration. Where necessary to handle your enquiry or provide a requested service, information may also be shared with relevant companies within our corporate group or professional advisers.
Service providers acting on our behalf are required to protect personal information and use it only for authorised purposes.
We may disclose information where required or permitted by law, including in response to lawful requests from courts, regulators or public authorities. Information may also be disclosed as part of a proposed or completed corporate transaction, subject to applicable legal protections.
We do not sell personal information.
International processing
Colt Canada is based in Canada. Personal information may be processed in Canada and in other countries where our service providers or relevant group companies operate.
Privacy laws in those countries may differ from those in your country. Information may be accessible to courts, law-enforcement agencies or other public authorities under local law.
We remain responsible for personal information transferred to service providers acting on our behalf and require appropriate protection. Where applicable law requires additional safeguards for international transfers, we use an appropriate legal mechanism, such as an applicable adequacy decision or approved contractual safeguards.
You may contact us for further information about the safeguards relevant to your information.
Retaining your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, regulatory or record-keeping requirements.
Retention depends on the nature of the information, whether an enquiry or business relationship remains active, and whether information is needed to resolve a complaint, investigate an incident or establish, exercise or defend legal claims.
When personal information is no longer required, we take steps to securely delete it or make it anonymous.
Protecting your information
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information to protect it against loss, misuse, unauthorised access, disclosure or alteration.
Access is restricted according to business need. However, no method of transmitting information over the internet or storing it electronically can be guaranteed to be completely secure.
Your privacy rights
Subject to applicable law, you may request access to the personal information we hold about you, information about how it has been used or disclosed, and correction of inaccurate or incomplete information.
Depending on your location and the law that applies, you may also have rights to request deletion, restrict or object to processing, receive certain information in a portable format, or withdraw consent.
These rights are subject to legal conditions and exceptions. We may need to verify your identity before responding and will respond within the time required by applicable law. If we cannot fulfil a request, we will explain why where permitted.
To make a request or raise a privacy concern, please contact us using the details below.
You may also complain to the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/). Where applicable, you can contact the UK Information Commissioner’s Office (https://ico.org.uk/) or your relevant European data protection authority.
External websites
Our website may contain links to other websites and social-media platforms. These services have their own privacy practices, which we do not control. Please review their privacy policies before providing personal information.
Children’s privacy
Our website is intended for professional, government, defence and law-enforcement audiences and is not directed at children. We do not knowingly collect personal information from children through this website. If you believe a child has provided information to us, please contact us.
Changes to this policy
We may update this policy to reflect changes to our website, information-handling practices or legal requirements. The current version will appear on this page with its revision date.
Where required, we will provide additional notice of material changes and obtain any necessary consent.
Contact us
For privacy enquiries, requests or complaints, please contact:
Colt Canada Corporation
Attention: Privacy Enquiries
1036 Wilson Avenue
Kitchener, Ontario
N2C 1J3
Canada
Email: [email protected]
Telephone: +1 519 893 6840
Please include “Privacy Enquiry” in your email subject line so we can direct your message appropriately.